Admin Assistant

Our media client based in South London is looking for an efficient Admin Assistant to support their client teams - £23,000 plus benefits.

Company

The consultancy provides relationship intelligence (through unbiased client feedback, intelligent relationship tools and coaching); enabling agencies to better understand and manage their clients.

Benefits

• Up to £23,000 salary
• 20 days holiday, plus 1 day for each year worked up to 25 days
• Close offices between Xmas and New Year
• Hours 9.30-6pm
• Annual pay review
• Pay half towards gym
• Bonus scheme
• Cycle to work scheme
• Life insurance
• Pension

Skills required

• Excellent attention to detail and a commitment to accuracy
• Happy to work independently, while being a good team player
• Extremely organized and diligent
• Transparent and open
• Process driven - enjoy ticking things off the list
• Fluent German would be a huge bonus!

Responsibilities

Database

• Updating and managing your clients' database, ensuring all mailings and fieldwork happen on time

Fieldwork

• Managing the field work: setting the mailings, dealing with bounce-backs, raising and addressing low response levels and generally keeping the process moving
• Raising any issues or queries that occur as a result of the process to the relevant people

Reporting

• Preparing the presentations, catching any discrepancies or errors in the automated output
• Responsible for ensuring our standard reports are ready on time and 100% accurate
• Work under guidance of Client Managers or Consultants to customize reports where necessary, maintaining accuracy.

Reviews

• Depending on which agency you work on, you may also help arrange the Relationship Reviews with clients
• As a Product Manager you may have some opportunity to attend reviews. Likely to be when a Client Manager is unable to attend and your schedule allows it
• Making sure any actions captured by people present at the review meeting are actioned and notes captured on the hub.
• Preparing and sending the dossiers out, either before or after the review depending on agency.

Operational

• Responsible for providing relevant & timely invoicing info to Finance team
• Work with Client Managers to keep our self-survey database on your clients up-to-date

Security

• Comply with all aspects of our security policies, taking personal responsibility for the security of your own, the company's and our clients data